IC Solution Suite for Leading Global Biotech Company
Situation
Solution
Impact
Situation
- Team wise excel based system for each country
- Complex and varied incentive rules per team and product
- Eligibility exceptions due to countrywise local regulations & vacancy management rules
- Significant manual intervention and payment adjustments from year-end catchup recalculations
- Change management was slow and response to market was sluggish
- Multiple hierarchy exceptions for rollup and reporting
Solution
- Ingested & consumed various sales types like packs, sales dollars and patient population %
- IC Plan implemented & configured for metrics such as volume growth, portfolio ranks, clustered performance index
- Built payment exceptions, performance qualifiers, complex matrix based earnings and bonus pool distribution
- Web based Ic scorecards were developed to be deployed to the field force Detailed analyst reports & what-if calculators utilized
Impact
- 50% operations effort reduced due to integrated quality framework
- Single integrated system across countries, teams (base & contests)
- Manual eligibility calculations and adjustments eliminated
- Identified several key incentive issues within existing legacy excel system
- Significant annual plan changes were implemented in 3 hours as opposed to 2 weeks time
- Recommended changes to simplify plan and achieve equivalent effects
